General Terms and Conditions for Use Charging Stations

1. Scope of application

Volta Charging Germany GmbH, Mariendorfer Damm 1, 12099 Berlin, (‘Volta’, ‘we’, ‘us’) operates a network of charging stations for charging electric vehicles. The charging stations are currently in the test phase. The following General Terms and Conditions (GTC) apply to charging an electric vehicle at a Volta charging station in Germany.

2. Conclusion of the contract

The contract is considered concluded when a customer connects the electric vehicle to the charging station.

3. Charging process

3.1 The customer will check the charging station and charging cable for any visible damage before starting the charging process.

3.2 If damage is recognisable before the charging process begins or if damage is recognisable during the charging process, the customer will not start the charging process or will immediately cancel it. In this case, we would ask that the Volta customer services department be notified of the damage (Email:

3.3 The customer will use the charging station with due care and exclusively for the purpose of charging electric vehicles. The customer will only use the charging station with suitable charging cables and connectors. The customer will comply with the vehicle manufacturer’s electrical protection regulations and, if provided by the customer, those pertaining to the charging cable.

3.4 After completing the charging process, the customer must free up the parking space at the charging station within a reasonable time. The charging process is complete as soon as the electric vehicle is no longer drawing electricity.

3.5 We offer free top-ups (unless otherwise specified). We therefore cannot guarantee the availability of the charging station, a minimum charging time or completion of the charging process. At any time during maintenance work, in the event of potential damage, and in the case of force majeure, we may block a charging station and/or terminate ongoing charging processes.

4. Liability

4.1 Unless otherwise specified in these GTC including subsequent provisions, we are liable in the event of a breach of contractual and non-contractual obligations in accordance with the statutory provisions.

4.2 We are liable for damages – regardless of the legal grounds – within the framework of fault-based liability in the case of wilful intent and gross negligence. We are only liable in the event of simple negligence, notwithstanding limitations of liability (e.g. due care in personal matters; minor breach of duty), for damage stemming from loss of life, bodily injury or damage to health, damage stemming from the violation of an essential contractual obligation (obligation whose fulfilment determines the proper execution of the contract and on which the contracting partner regularly relies or has to rely); however, in this case our liability is limited to compensation for predictable damage that would typically occur.

These limitations of liability also apply to third parties and to breaches of duty by individuals (including for their benefit) for whose fault we are responsible in accordance with the statutory provisions. They do not apply in the event of the fraudulent concealment of a defect, the acceptance of a guarantee, or for customer claims under product liability law.

You are responsible for any actions that take place under your Volta account. Keep your username and password secure and do not allow anyone else to use them to access the Services. Volta is not responsible for any loss that results from unauthorized use of your username and password, with or without your knowledge. We may use the contact information you provide to us in your User Data to provide you with messages and updates. By creating an account, you consent to the receipt of these communications.

5. Miscellaneous

5.1 German law applies to all legal relationships between us and the customer with the exception of the United Nations Convention for the International Sale of Goods.

5.2 The place of jurisdiction is Berlin if the customer is a merchant. In all other cases, the place of jurisdiction is based on the statutory provisions.

5.3 We do not participate in dispute resolutions before a consumer arbitration board.

Version: 4. December 2021