What if the charger gets stuck in my car?

Many vehicles have a “charger lock” feature to prevent someone from unplugging your vehicle. We recommend the following:

  • Please turn off your vehicle and lock/unlock the car with your key fob. Some cars require you to press the unlock button up to 3 times, and some key fobs need to be near the charging port to work.
  • Many vehicles have an “Auto Lock/Unlock” button on the dashboard or near the charging port. It will usually be an icon of a lock and a power plug.
  • If none of this works, several vehicles also have a manual cord release. Please check your vehicle’s user manual for model-specific information.

Still stuck? Please call our support phone line, and we can do our best to assist you: (888) 264-2208

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