What if the charger does not start after I plug in?

  1. Check the charger’s status within the mobile app to make sure it’s in service or to see if you are required to check-in.
  2. Ensure that the charger number in the app matches the actual charger number on the station. Some stations may have two chargers (for example 01a & 01b) so be sure you're checking in at the correct charger.
  3. Make sure the plug is fully seated in your vehicle’s charging port and wait up to a minute for charge to start.

Still not charging? Please report in the Volta App or contact support@voltacharging.com. Include your location, charging station number, as well as your vehicle make and model and we will reach out if we need more information.

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